Privacy Policy
Your privacy is critically important to us. Brown’s Mobile Auto Care’s Service is committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices with regards to your personal information, please contact us by email autoservice@brownsmobilecare.com
By using our mobile service, you hereby consent to our Privacy Policy and agree to its terms.
Prohibition on Sharing Data for Marketing:
We will never share your personal or mobile information with third parties for marketing purposes, even with your consent.Ban on Data Transfer to External Organizations:
We do not transfer your personal data to any external organizations under any circumstances, even with your consent.Internal Controls to Prevent Unauthorized Sharing:
We implement strict access controls and regular audits to ensure that your data is not shared without proper authorization.
Information We Collect
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on our website or mobile application or otherwise when you contact us.
The personal information we collect may include the following:
Personal Information: Name, phone number, email address, and contact details.
Payment Information: Card details and billing information. (Note: All payment processing is secured by Stripe, and we do not store your full credit card information.)
Service Information: Vehicle information, service history, and appointment details.
How We Use Your Information
We use the information we collect in various ways, including to:
Provide, operate, and maintain our service.
Improve, personalize, and expand our service.
Understand and analyze how you use our service.
Develop new products, services, features, and functionality.
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the service, and for marketing and promotional purposes.
Send you SMS, emails, social media messages, and other forms of multi-channel communication for appointment reminders, service updates, and marketing offers.
How We Protect Your Information
Brown’s Mobile Auto Care is committed to securing your personal information and uses a variety of security measures to protect it from unauthorized access, alteration, disclosure, or destruction. However, please remember that no method of transmission over the internet or method of electronic storage is 100% secure.
Sharing Your Personal Information
We do not sell, trade, or rent your personal information to others. We may share your information with our business partners to offer you certain products, services, or promotions. Additionally, we may share your information with third-party service providers to monitor and analyze the use of our service, to contact you.
Your Data Protection Rights
Depending on your jurisdiction, you may have rights regarding your personal data, including:
The right to access, update, or delete the information we have on you.
The right of rectification.
The right to object.
The right of restriction.
The right to data portability
The right to withdraw consent.
Liability and Indemnification
Vehicle Damage: Brown’s Mobile Auto Care assumes no liability for any damage to the vehicle that is not directly caused by our service actions. Any claims for damages must be reported to the service technician immediately or to customer service within 24 hours of the service.
Service Liability: Brown’s Mobile Auto Care is not responsible for any pre-existing conditions of the vehicle that may affect the service outcome. Our responsibility is limited to providing the requested service with reasonable skill and care.
Indemnification: The customer agrees to indemnify, defend, and hold harmless Brown’s Mobile Auto Care and its officers, directors, employees, agents, and service providers from any and all third-party claims, liability, damages, and/or costs (including, but not limited to, legal fees) arising from the customer’s use of the service, violation of these terms and conditions, or infringement by any other user of the customer’s account, of any intellectual property or other right of any person or entity.